Return Policy

Returns, Refunds & Alterations

Standard Size – S,M, L, XL

Products which are brought using standard sizing i.e. S,M,L sizing, we provide 100% refund on the product cost.  For this the product must not be used or damaged in anyway.

Once the customer receives the product, they must get back within 3 days to avail the refund.  The product will be picked by our delivery partner and in case if there is no reverse logistics available, the customer is expected to ship the product to our address. The refund will take 5-7 working days to process once the product reaches our location.

Standard Size products will also have a one-time exchange option where the customer can select another product.  The exchanged product will not have a refund option.  Standard size products will not have an alteration option.

Custom Size / Customized Products

Customized products do not have a refund option as they are customized to the customer’s requirements and measurements. Customized products have a one time free alteration where the product can be altered in-case the product has any changes.  The product will be picked up by our delivery partner and incase there is no reverse logistics available, the customer is expected to ship the products to our address. Customized Products will not have an exchange option  

You can reach us at care@zivogue.com or contact us at +91-080-46488140

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